Understanding motivating factors and expectations is fundamental to providing high quality care. Ensuring that patients' expectations are met is a key determinant of satisfaction with the outcomes,9...

A symposium, ‘Freedom to Speak Out’, was held at the Royal College of Physicians and Surgeons in Glasgow (RCPSG) in September 2016 to discuss what progress, if any, had been made in the 18 months...

Whilst many of the recommendations within the Francis Report were not directed specifically at professional regulators, the GDC aims to use its regulatory powers to reinforce the overall approach...

The vast report is but words on a page until a personal connection can be made to the events it describes. The transcripts describe real people who suffered terribly at the hands of the NHS. The...

The enquiries1,2 conducted by Sir Robert Francis QC into the care of elderly patients in Mid-Staffordshire left him unimpressed with his discoveries. Low standards, avoidable suffering, cost...

Numerous media reports in recent years have highlighted significant lapses in quality of care across the full spectrum of medical and social welfare settings. Such reports result in a significant loss...

‘Yet, how much time is devoted to this vitally important topic in our undergraduate syllabuses or in the processes and structures of the organisations and systems we work in? Is there an explicit...

‘…clinicians did not pursue management with any vigour with concerns they may have had. Many kept their heads down’.1
.