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References

Argyis C, Schon D., 2nd edn. Reading, Mass, USA: Addison and Wesley; 1994
Revans R.London: Blond and Brigss Ltd and Wikipedia; 1980
Marquardt MJ, Skipton L, Freedman A, Hill C.Washington, DC: American Psychological Association Press; 2009

Training and the dental team – or how to get the best from your staff

From Volume 40, Issue 1, January 2013 | Pages 61-64

Authors

Alasdair G Miller

BDS, FDS, FFGDP, F.AoME

Parkfield Dental Surgery, Taunton, Somerset TAI 4RL

Articles by Alasdair G Miller

Tim Kemp

MA, MBA, FCIPD, FCMI

Training Consultant and Learning and Development Advisor at Council of Europe

Articles by Tim Kemp

Abstract

This article explores the benefits and methods of training in dental practice based on current accepted educational theories.

Clinical Relevance: Effective delivery of any service or clinical activity is dependent on having the right resources delivered at the right time, in the right place and in the right way. This can only happen if every person involved in the delivery knows what to do, when and how; this requires training.

Article

We live in a rapidly changing world and dentistry is undergoing some of the biggest changes since the inception of the NHS in 1948. In 2006, a new GDS contract was introduced in England and Wales, followed by registration with the Care Quality Commission for both NHS and private practices in 2010 and the growth of corporate dentistry. The economic downturn has brought challenges of falling demand for dental care. How can a practice owner or dentist cope with all these extra issues and develop his/her practice to meet patient needs and wishes?

Having an effective workforce that is able to anticipate patient requirements and respond to them in an effective way is critical to survival and success. Achieving a flexible, responsive workforce is the challenge for all employers. Are there any tools and techniques that can be used? The answer is ‘yes’. This article will explore what options exist to build success through training.

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