Ethical marketing in ‘aesthetic’ (‘esthetic’) or ‘cosmetic dentistry’ part 1

Abstract

Prior to undertaking any elective, ‘cosmetic’ dental procedures, it is vital for the treating dentist to discuss the merits and drawbacks of all viable options. It is important that the patient understands what the consequences and limitations of treatment are likely to be, and what the potential failures could entail later in his/her life. Informed consent should be obtained (preferably in writing) and the clinical notes and records should be clearly documented, with accurate and concise details provided of all the investigations carried out, and their findings, as well as including details of the various discussions that have taken place. Dentists need to be aware of the existence of heightened expectations in this group of patients and be cautious about accepting patients who have unrealistic ‘cosmetic’ expectations. Where possible, cosmetic or aesthetic dental treatment should be provided which is minimally destructive and, in the long term, be in the ‘best interests’ of the patient. Important matters such as the gaining of informed consent and maintaining meticulous, contemporaneous dental records will also be emphasized. It is hoped that the article will provide clear definitions of some commonly used terms such as ‘ethical marketing’, ‘ethics’, and ‘values’, which are often used in association with the marketing, planning and undertaking of supposedly ‘cosmetic’ dental procedures. The important role of less invasive alternative treatment options will also be emphasized.

Clinical Relevance: The aims of this article are to consider the common pitfalls that may arise when contemplating the marketing and provision of invasive, ‘cosmetic’, dental restorations and to discuss how best to avoid a dento-legal claim where such treatment plans may not fulfil the patient's desired outcome.

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