Patient-Centred Measures in Dental Practice: 3. Patient Satisfaction

From Volume 34, Issue 2, March 2007 | Pages 87-90

Authors

Philip RH Newsome

BChD, MBA, PhD, FDS RCS(Ed), MRD RCS(Ed)

Associate Professor, Faculty of Dentistry, University of Hong Kong, 34 Hospital Road, Hong Kong SAR, China

Articles by Philip RH Newsome

Colman McGrath

BA, BDentSc, MSc, PhD, DDPH RCS, FDS RCS, FFD RCSI

Associate Professor, Faculty of Dentistry, University of Hong Kong, 34 Hospital Road, Hong Kong SAR, China

Articles by Colman McGrath

Abstract

This, the final paper in this three-part series, looks at how patients evaluate the dental care they receive and how this translates into either satisfaction, dissatisfaction or something in between. It explains how it might be possible to manage patient expectations so that patients are more likely to be satisfied with all aspects of the care provided and describes a framework for dentists and staff to use when trying to enhance patient experience in everyday dental practice.

Article