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Article: Volume 49 Number 1 Page 74 - January 2022

  Dental Update 496: 74-78  Read article

Communication in Dentistry:  Developing your Video Consultation Skills

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Abstract: The principle of the video consultation is to provide safe, effective, evidence based care and advice that your patients require. This article guides dental clinicians in the use of video consultations by adapting their current communication skills and developing new ones. It covers guiding principles, selection of cases and patients, systematic preparation, communication, using technology, sharing information and importance of practice. The challenges of using video consultations and how to overcome these are discussed. Being able to use video consultations confidently and professionally is rewarding for the clinician and beneficial for the patient. Evolving communication skills to accomplish this will ultimately improve the quality of patient care and enhance personal job satisfaction.

Clinical relevance: There is a need for dental professionals to develop and adapt their communication skills to using video consultations.

Author notes: Matthew Chia, BDS, MFDS RCS (Eng), MSc, MOrth RCS (Eng), FDS Orth RCS (Eng) Consultant Orthodontist, Clinical Lead for Orthodontics and Restorative Dentistry, Croydon University Hospital. email:

Objective: The reader should be able to perform video consultations confidently, professionally and safely.