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Article: Volume 41 Number 9 Page 816 - November 2014

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  Dent Update 2014; 41: 816-822

Clinical Audit:  Can a Concise, Benchmarked Patient Survey Help to Stimulate Improvements in Perceived Quality of Care?

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Abstract: Second phase patient survey audit results were reviewed for 41 practices. Five of the six practices with the lowest first phase results achieved significantly improved results in the second phase. The average increase in a patient perception index between phase 1 and phase 2 for these 6 practices was 6 points. The average increase was only 1 point for the other 39 practices. The five practices recording significantly improved patient perceptions all reported that significant practice development had been taking place between the phase 1 and phase 2 audits. For 3 of these 5 practices their first phase audit result had been a significant inspiration for the practice development. It seems that this patient survey instrument may be inspiring significant development when practices score notably below the benchmark.

Clinical relevance: Patient surveys may be of value.

Author notes: Mike Busby, MPhil, BDS, LDS RCS, DGDP, FDS RCS(Edin), Dental Adviser Denplan, Hon Lecturer in Primary Dental Care, University of Birmingham, FJ Trevor Burke, DDS, MSc, MDS, FFGDP(UK), MGDS, FDS, Professor of Primary Dental Care, Birmingham School of Dentistry, St Chad’s Queensway, Birmingham B4 6NN, Roger Matthews, MA, BDS, FDS RCS(Edin), FFGDP(UK), Chief Dental Officer, Jakub Cyrta, Data and Management Information Co-ordinator and Anne Mullins, BA, Research Manager, Denplan, Denplan Court, Victoria Road, Winchester SO23 7RG, UK.

Objective: To assess the value of a patient survey.